Products and retail of tomorrow

What we do best

Products and retail of tomorrow

Rethink your products and services in an omni-channel world

Omni-commerce

As digital and physical continue to merge, never have the potential to reinvent business in an omni-channel world been so great. Whether you’re marketing or developing a new offer, it’s impossible to think of a product or service without imagining its phygital ecosystem. The cellular phone, the access economy, the platform as a service, social commerce… offer opportunities to reinvent all business models. And innovation always starts with a deep understanding of the motives of the people who make up this ecosystem (users, buyers, brands, retailers, etc.) because customers aren’t always as we first imagine them.

Out customized offers

Understand shoppers'

new behaviors and target your future prospects

Develop innovative offers

by connecting need, channel and promise

Leverage customer and vendor behavior

to improve performance

Reinvent the role of the store

and the shopping mall

Understand shoppers'

new behaviors and target your future prospects

Advances in technology bring about new behaviors and create new needs. Technology proposes, but the user disposes: whoever understands the habits, motivations and the challenges of a situation will know how to target future customers.

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Develop innovative offers

by connecting need, channel and promise

Innovation and renovation are no longer a simple question of "concept" marketing, rather they rely on your experience and business model. To test the traction of your offers, we make a point to observe behavior in context.

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Leverage customer and vendor behavior

to improve performance

If digitalization is forcibly implemented, standardization of processes and scripted assistance end up stripping the front office of any responsibility. Before working on attitudes, let's give everyone in contact with customers the means to pursue the heart of their mission, and let's work on behavior.

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Reinvent the role of the store

and the shopping mall

A smooth "phygital" experience makes all the difference, starting with the mobile experience, which often is the first point of customer contact. Our consulting methodologies consist of rallying energies around one common vision of the customer in his/her environment.

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